Hospitality glossary · People and retention
Induction is the structured introduction a new starter gets to the business, the standards, the people and the job — covering their first days and weeks rather than a single morning.
In practice
Definitions are easy. What matters is how the thing behaves in a real operation, and where it tends to go wrong.
In hospitality it has to survive a live service, which is why the version that works is spread across the first ninety days with named checkpoints and an assigned buddy, and starts before day one with a confirmed first shift, a uniform that fits and a rota they have actually seen.
Compressing it into a paperwork morning. Most hospitality leavers go inside twelve weeks, and the strongest single predictor of whether they stay is whether anybody owned their first two.
Questions
Something here that doesn’t match what you’re seeing in your own business? That is usually worth a conversation rather than another article.
Induction is the structured introduction a new starter gets to the business, the standards, the people and the job — covering their first days and weeks rather than a single morning. In hospitality it has to survive a live service, which is why the version that works is spread across the first ninety days with named checkpoints and an assigned buddy, and starts before day one with a confirmed first shift, a uniform that fits and a rota they have actually seen.
Compressing it into a paperwork morning. Most hospitality leavers go inside twelve weeks, and the strongest single predictor of whether they stay is whether anybody owned their first two.
WHY Hospitality