Full-day training
Full-day hospitality workshops for operators who want stronger leaders, better conversations, clearer progression and teams that stay, grow and perform. Delivered on site, anywhere in the UK, for pubs, restaurants, hotels, bars and multi-site groups.
Before you choose
A hospitality workshop is a facilitated training day built around the real situations your managers face on shift, rather than a lecture, a slide deck or an e-learning module. Ours run for a full day, on site at your venue, with 8 to 16 of your own people in the room.
It starts before the day does, with a conversation about what is actually happening in the business — the turnover figure, the site that keeps going wrong, the manager promoted a year too early. The session is shaped around that, so delegates work through their own scenarios instead of borrowed case studies. Every workshop ends with each person holding a specific commitment rather than a handout, because that is the part that survives contact with a busy Friday.
It is not the right tool for everything, and it is cheaper to hear that now. If you need documented compliance training — food safety, fire safety, health and safety — online courses do that job better and cheaper, and we recommend iHASCO for it. If one individual is struggling rather than a team, one-to-one coaching will beat a group day. And if people are leaving because they cannot build a life around the rota, no amount of training fixes that.
Available workshops
Every workshop is grounded in real hospitality scenarios, practical tools and action planning. We can also shape bespoke sessions around your culture, operating model or current challenge.
Full day workshop
A practical day for hospitality managers and future leaders who want to build confidence, improve communication and create environments where people perform at their best.
Full day workshop
Develop practical coaching and feedback skills so managers can support development, improve accountability and handle difficult conversations with confidence.
Full day workshop
Help leaders understand the behaviours that build trust, accountability, communication and collaboration in hospitality teams.
Full day workshop
Create practical development pathways, succession plans and leadership pipelines that help people see a future in the business.
Full day workshop
Explore the leadership behaviours and organisational habits that improve engagement, reduce turnover and create stronger hospitality cultures.
Full day workshop
Build learning cultures that improve confidence, consistency and capability rather than simply ticking boxes.
Full day workshop
Challenge traditional hospitality hiring and recruit for behaviour, motivation and long-term potential rather than experience alone.
Not sure which one
Most operators arrive knowing what is going wrong rather than what the day should be called. Find the line that sounds like your business and the workshop on the right is usually where to start — and if two of them describe you, say so, because that is normally a bespoke day rather than a choice between them.
A supervisor has just been promoted and is struggling to lead people they used to work beside.
Hospitality Leadership
Managers avoid the difficult conversation until it turns into a resignation.
Coaching & Feedback Conversations
The team works hard but not together, and standards drift between shifts.
Building High Performing Hospitality Teams
Good people leave because they cannot see a next step in the business.
Career Progression & Internal Talent
People go inside their first ninety days and nobody can say why.
Employee Engagement & Retention
Training happens, everyone enjoys it, and nothing changes on the floor.
Training That Changes Behaviour
You keep rehiring the same role every quarter.
Hospitality Recruitment Beyond The CV
Working out whether it is worth doing anything at all? The staff turnover cost calculator puts a number on what the problem is costing you now.
Bespoke support
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Bespoke workshops, conference sessions and leadership away days are available by arrangement. If you think we could help, get in touch and we can talk it through. If retention is the problem you are actually trying to solve, start with our guide to hospitality staff retention.
Common questions
The questions operators ask us most often before booking a session. If yours isn’t here, get in touch and we’ll answer it properly.
A hospitality workshop is a facilitated, full-day training session built around the real situations your managers face on shift - difficult conversations, underperformance, handovers, retention, recruitment. Ours run for 8-16 delegates so everyone actually takes part, and every session ends with an action plan rather than a handout.
Each full-day workshop is £1,495 excluding VAT, which covers the whole group rather than being charged per head. Larger groups, conference sessions and leadership away days are quoted separately.
Workshops are designed for 8-16 delegates. That range is deliberate: fewer than eight and the group discussion thins out, more than sixteen and quieter team members stop contributing. Bigger groups can be accommodated as a conference-style session, though the format changes.
Yes. Sessions are normally delivered at your venue or a site of your choosing, anywhere in the UK, so your team isn't travelling and the examples stay grounded in your actual operation.
Every workshop is shaped around your operating model, your culture and the specific problem you're trying to solve. We start with a conversation about what's happening in the business, then build the session around that - including fully bespoke days if none of the standard workshops fit.
Hospitality operators, general managers, assistant managers, head chefs, supervisors and emerging leaders - anyone responsible for other people's performance. They work for pubs, restaurants, hotels, cafés, bars and multi-site groups alike.
A full day. That length is what makes it a workshop rather than a briefing - there is time for the group to work through their own situations, practise the conversations and build an action plan, none of which survives being compressed into an hour. Conference-style sessions and leadership away days run to different formats and are arranged separately.
They do different jobs. An online course teaches people what they must do and gives you a record that they did it, which is exactly right for compliance subjects like food safety, fire safety and health and safety - we recommend iHASCO for those. A workshop works on how people lead: the difficult conversation, the underperformer, the handover that keeps going wrong. You cannot practise those in a video module, and you cannot evidence a fire safety certificate with a facilitated day.
Every session ends with each delegate holding a specific commitment of their own rather than a handout - something they will do differently on their next shift, written down and owned by them. That is the part that survives contact with a busy Friday, and it is the difference between a day people enjoyed and a day that changed something.
£1,495 for a group of up to sixteen works out around £93 a head for a full day, which is less than most operations spend replacing a single team member once advertising, management time, induction and the productivity gap are counted - the staff turnover cost calculator on this site shows that working with your own numbers. The honest caveat is that it is only worth it if training is the right tool for the problem. If the issue is a rota people cannot live with, or one individual rather than a team, a workshop is the wrong purchase and we will say so.
Let’s talk